Privacy Policy for Hum Hai App
This Privacy Policy explains how Hum Hai App collects, uses, stores, protects, and deletes personal data when you use our mobile application and related services.
This policy is intended to help users understand what information is used by the app, why it is used, how long it is retained, what permissions are requested, and what choices users have regarding their data.
HUM HAI SOLUTION PRIVATE LIMITED,
support@humhai.com,
TOP FLOOR PNO. 13 MAJOR, SHOPPING CENTRE ZONE I, Shiksha Mandal, Huzur, Bhopal- 462011, Madhya Pradesh,
and www.humhai.com.
1. Who We Are
Hum Hai App is operated by HUM HAI SOLUTION PRIVATE LIMITED. If you have any privacy-related questions, requests, or complaints, you can contact us at:
- Email: support@humhai.com
- Address: TOP FLOOR PNO. 13 MAJOR, SHOPPING CENTRE ZONE I, Shiksha Mandal, Huzur, Bhopal- 462011, Madhya Pradesh
- Website: www.humhai.com
2. Information We Collect
Depending on the features you use, we may collect, process, or store the following types of data:
- Account and profile information, such as your name, user ID, login details, and business association.
- Form and CRM-related data entered or managed by you within the app.
- Call-related operational data needed to support call actions and related workflows in the app.
- Location data when attendance, tracking, or location-enabled business features are used.
- Camera-captured images or QR/face verification inputs when you use those features.
- Device information such as app version, device model, operating system version, and notification token.
- Logs or diagnostic records required to troubleshoot app issues, service failures, or permission setup problems.
3. Permissions We Use and Why
| Permission / Access | Why We Use It | When It Is Used |
|---|---|---|
CALL_PHONE |
To let users place phone calls directly from CRM, forms, and billing modules to contact customers and business contacts. | When a user taps a call action inside CRM, forms, billing, or related business workflows. |
READ_PHONE_STATE |
To detect basic phone state changes required for call-related workflows and call tools setup. | When call-related features are enabled and used. |
SYSTEM_ALERT_WINDOW |
To show an on-screen call banner above other apps. During supported call flows, the app may search existing CRM or forms data already entered by the user to find and display the caller's saved name or related details. | Only after the user manually enables overlay access in system settings and uses supported call-related features. |
ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION |
To support HRM attendance features such as check-in, check-out, and business location verification. | When the user performs check-in, check-out, or other features that depend on current location. |
ACCESS_BACKGROUND_LOCATION |
To continue employee location tracking during working hours only when a business has enabled employee tracking for that user. | Only where the business enables the tracking feature and the user has granted background location permission. |
CAMERA |
To scan QR codes in HRM workflows and to support face registration and face recognition or verification features. | When the user opens camera-based HRM, scanning, or face-related features. |
POST_NOTIFICATIONS |
To send service alerts, app notifications, and workflow-related updates. | After the user grants notification permission. |
USE_BIOMETRIC / USE_FINGERPRINT |
To support device biometric authentication for secure in-app actions where applicable. | When the user uses biometric-enabled flows on supported devices. |
| Foreground service access | To keep specific approved background tasks running, such as location sync, data sync, and supported call-related services. | Only while those tasks are actively running. |
| Call screening role / default dialer role | To improve supported call-related workflows on devices where the user explicitly grants these roles. | Only if the user voluntarily grants the role through Android system controls. |
4. Prominent Disclosure Style Statements
To align with Google Play disclosure expectations, the app may present in-app disclosures similar to the following where required:
- Hum Hai App collects and uses location data to enable attendance, location verification, and tracking-related features when the user activates those features.
- Hum Hai App stores and uses phone-state related data to enable call-related workflows when the user uses call features inside the app.
- Hum Hai App uses camera access to enable face verification, face registration, image capture, and QR scanning when the user opens those features.
- Hum Hai App uses overlay access to display an on-screen call banner above other apps when the user enables this feature.
5. How We Use Your Data
We use the collected data only for legitimate app functions, including:
- Providing CRM, form, call, attendance, tracking, verification, and workflow features.
- Allowing users to place calls, manage call-related actions, and use optional call tools.
- Performing user authentication, business association checks, and secure feature access.
- Sending notifications, service updates, or workflow-related alerts.
- Improving app stability, debugging issues, and maintaining service security.
6. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data to third parties for marketing or advertising purposes.
However, some data may be processed by trusted service providers or platform services that are required to operate the app, such as cloud messaging, app hosting, infrastructure, analytics for app stability, device notification delivery, or platform-integrated Android and Google services.
We may also disclose data when required by law, legal process, or to protect rights, security, and fraud prevention.
7. Data Storage and Retention
We store user data only for as long as it is reasonably necessary to provide services, maintain records, meet legal obligations, resolve disputes, prevent fraud, and support legitimate business operations.
- Active account and operational business data may be retained while the account remains active.
- Logs, notification tokens, and technical records may be retained for security, troubleshooting, and service continuity.
- Attendance, CRM, and workflow records may be retained for business history, audit, or reporting purposes.
Unless a longer legal or contractual retention period is required, we aim to review dormant or inactive user records after 5 years of inactivity.
After this review period, we may contact the user, where reasonably possible, to notify them that data associated with their account remains on our systems and that they may request deletion if they are no longer using the service.
8. Data Deletion Requests
Users may request deletion of their personal data, subject to legal, accounting, fraud-prevention, or operational retention requirements.
To request deletion, contact us at support@humhai.com with enough information to identify your account.
If a user wants to manually delete their data, they can also visit https://humhai.com/remove-account.
If deletion is requested, we will review the request and delete or anonymize eligible data within a reasonable period, unless we are required to keep certain records by law or for legitimate security and compliance reasons.
9. Your Choices and Controls
- You may deny optional permissions, although some app functions may not work correctly without them.
- You may revoke permissions later from your Android device settings.
- You may disable notifications from your device settings.
- You may contact us to request access, correction, or deletion of eligible personal data.
10. Security
We take reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, misuse, disclosure, alteration, or destruction. This includes using secure transmission methods where appropriate and restricting access to authorized personnel and systems.
11. Children
Hum Hai App is not intended for children unless explicitly stated otherwise for a specific service offering. We do not knowingly collect personal data from children in violation of applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and may provide an in-app notice or other appropriate notice where required.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
- HUM HAI SOLUTION PRIVATE LIMITED
- Email: support@humhai.com
- Address: TOP FLOOR PNO. 13 MAJOR, SHOPPING CENTRE ZONE I, Shiksha Mandal, Huzur, Bhopal- 462011, Madhya Pradesh